The International Rescue Committee is harnessing the power of artificial intelligence to reach more displaced people and provide humanitarian assistance efficiently. With over 117 million forcibly displaced people in 2024, the organization is using AI chatbots through its Signpost project to respond to questions in multiple languages. The project, which operates in various countries and draws on technology from major companies like OpenAI and Google, aims to deliver timely and accurate information to those in need.
Despite the potential benefits of AI tools, concerns remain about data privacy, accuracy, and ethical considerations. The IRC has taken steps to protect data and ensure that vulnerable populations are not put at risk. They are also working to involve a diverse group of experts in the design and implementation of AI initiatives to address potential pitfalls. Additionally, local input is crucial for successful deployment of AI tools to ensure they meet the specific needs of the communities they serve.
However, challenges such as power outages in crisis situations and limited access to technology in some areas highlight the limitations of relying solely on AI solutions. It is essential for organizations to prioritize the voices and experiences of local organizations and communities to mitigate the risk of perpetuating power imbalances. By carefully considering the implications of AI technologies, the IRC and other humanitarian organizations can leverage these tools effectively to provide critical support to displaced people.
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