PHH Mortgage, a leading non-bank mortgage servicer and originator, has announced the launch of an AI assistant through its LoanSpan client reporting and analytics platform to enhance the client experience. The AI assistant, known as LASI, is designed to make it easier for clients to access data within the platform by analyzing text queries and providing personalized responses. LASI is currently available for PHH subservicing clients on LoanSpan.com and offers features such as retrieving answers from various sources, understanding detailed questions, and seamlessly escalating queries to the Client Relations team.
Walt Mullen, Executive Vice President and Chief Strategy Officer at Onity Group, expressed excitement about the launch of LASI, stating that it demonstrates the company’s commitment to leveraging technology for better client experiences. LoanSpan is PHH’s proprietary knowledge platform for subservicing clients, offering information about customers and portfolio, as well as analytics tools for monitoring performance. The platform was upgraded in 2023 to enhance the user interface and self-service tools.
Onity Group Inc., the parent company of PHH Mortgage, is a non-bank financial services company providing mortgage servicing and originations solutions. With headquarters in West Palm Beach, Florida, Onity Group has been serving customers since 1988. The company’s forward-looking statements emphasize the expected features and performance of LoanSpan and LASI, as well as their ability to provide technology improvements to clients.
For more information, contact Dico Akseraylian, SVP of Corporate Communications at (856) 917-0066 or mediarelations@onitygroup.com. Visit onitygroup.com for additional information.
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